Responsible Gaming

Gaming Should Be Entertainment

At Cloud99 NZ, we believe online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it responsibly and within your means.

Please gamble only what you can afford to lose, and never view gaming as an investment or income source.

Age Verification

You must be 18 years of age or older to use our services and play online pokies. This is a legal requirement in New Zealand and essential to responsible gaming practices.

Cloud99 NZ takes age verification seriously and reserves the right to request proof of identity and age at any time.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone else, problem gambling may be developing:

• Chasing losses by gambling more to win back money you've lost
• Spending more time and money on gambling than intended
• Hiding gambling activities or lying about the amount wagered
• Neglecting family, work, or personal responsibilities due to gambling
• Feeling anxious or irritable when trying to reduce gambling
• Borrowing money to finance gambling activities
• Gambling to escape problems, stress, or difficult emotions
• Unsuccessful attempts to cut back or control gambling
• Loss of interest in other hobbies and activities
• Experiencing relationship conflicts due to gambling

If you're concerned about your gambling habits, please reach out for support immediately.

Self-Help Tools & Controls

Cloud99 NZ provides several built-in tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're comfortable losing during a gaming session
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've wagered
• Session Time Limits: Set automatic session limits to manage how long you play
• Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gaming

All of these tools are available in your account settings. We encourage you to use them proactively to support responsible gaming.

Support Organisations & Resources

If you need help with problem gambling, please contact one of these trusted organisations:

New Zealand

• Gambling Helpline (Aotearoa) – 0800 654 655 (free, confidential, 24/7)
  www.gambler.org.nz
• Samaritans Aotearoa New Zealand – 1300 (confidential support for emotional distress)
  www.samaritans.org.nz
• Problem Gambling Foundation – Free counselling and support services
  www.pgf.nz

Australia

• Gambling Help Online
  www.gamblinghelponline.org.au

United Kingdom

• GamCare – Support and counselling for problem gambling
  www.gamcare.org.uk
• GamStop – National self-exclusion scheme
  www.gamstop.co.uk

Canada

• Responsible Gambling Council
  www.responsiblegambling.org

United States

• National Council on Problem Gambling
  www.ncpgambling.org

Need Help? Reach Out Today

If you're struggling with problem gambling, remember that help is available and recovery is possible. You don't have to face this alone.

Contact the Gambling Helpline (Aotearoa) on 0800 654 655 today. It's free, confidential, and available 24/7.

Your wellbeing is important to us. If you need to take a break from gaming, use our self-exclusion tools or contact our support team immediately.